The Brain Fart

In my job I talk to a lot of people who would be a lot happier if they had just read and understood their warranty. If you know ahead of time that your warranty does not cover shipping, then you avoid the heartache of calling us up and being told no when you ask us to pay for the shipping. Companies provide warranties for a reason, to protect themselves and the consumer by listing exactly what rights each party to the warranty has and what is expected of each in turn.

If you call a company for warranty support and start asking for more than your warranty allows, do not blame the guy on the phone for your ignorance. If you had read your warranty you would know that, for example, cracked LCD screens are not covered, or that you have to pay for the shipping. That’s your fault for not knowing, not the technician who is just doing his job and trying to get your computer fixed. It’s not the manufacturer’s fault, either. You were provided a copy of your warranty in the box, as well as having the warranty available either on request or on the company’s web site. That warranty is a binding contract which you accepted when you turned your computer on and started using it. If you do not like the terms of the warranty you can return the device to where you purchased it. Just like with the law, ignorance is no excuse.

Know your obligations and rights according to the warranty and you will be much happier and more satisfied with the computer you purchased, and the company you purchased it from.

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